Last Updated on: 19th May 2025, 04:29 pm
Precision Diagnostics, a prominent laboratory specialising in toxicology and diagnostics, has modernised its policy management system by teaming up with UK-based SharePoint specialists, Information EXP.
Headquartered in San Diego and employing over 500 staff, Precision Diagnostics has seen rapid growth within the healthcare sector. To support its Microsoft 365-first approach and address compliance challenges, the organisation turned to SharePoint as a foundation for centralised policy management.
The challenge lay in overcoming fragmented IT systems. As Greg Ackerman, President and CTO, explained:
“We are a laboratory but make no mistake, we are a technology company. We had the tools, but we didn’t have the ability to assemble them as elegantly as Information EXP did. Offloading this work saved us significant time and brought in skills we didn’t have in-house.”
Information EXP’s flagship SharePoint policy management solution, Policy Express, was fully implemented within four months. The solution enabled Precision Diagnostics to eliminate costly third-party software, meet compliance requirements through a multi-stage approval process, automate compliance alerts and oversight, deliver audit trails using Viva Learning and Power Apps and save two hours of administrative time per week.
Ackerman praised the tool’s standout capability:
“One of the best features is an automated alert for orphaned policies. This single feature justified the entire investment.”
The SharePoint-based policy management solution not only improved compliance and efficiency but also aligned with Precision Diagnostics’ strategic goal of reducing software silos. By integrating policy management directly into the existing Microsoft 365 environment, Information EXP helped the company unlock the full potential of its digital ecosystem. This approach minimised IT overhead while enhancing the accessibility and accuracy of critical policy information.
