Last Updated on: 13th October 2025, 05:37 pm
Businesses across the UK are being urged to review their compliance and communication frameworks following the recent implementation of Royal Mail’s Universal Service reforms this summer.
Micom Technologies, a leading provider of secure hybrid communication systems, has issued a warning over potential compliance risks created by reduced postal delivery days—particularly for organisations operating in financial services, healthcare and utilities.
Under the new schedule, Royal Mail’s 2nd class post will be delivered on a two-week rotation, with three delivery days in week one and two in week two. Saturday deliveries have also been removed. The change, introduced in response to a 50% decline in mail volumes since 2011, is designed to reflect shifting consumer behaviour and operational realities.
Micom highlights that the reforms could have significant implications for industries where physical correspondence remains a statutory communication channel. The Financial Conduct Authority (FCA) mandates strict timelines for notifying customers of changes in contracts, fees or account conditions. NHS trusts and health boards face legal requirements around patient communications and public notices, while Ofgem-regulated energy providers must meet performance obligations tied to customer service updates.
Andy Barber, CEO of Micom Technologies said: “Compliance deadlines don’t move even if the post does. Many businesses are still required to deliver critical documentation within tight, legally mandated timeframes and the postal service plays a key role in that process.
“With fewer delivery days, even a one-day delay could result in a breach, a penalty or a lost customer so we are urging businesses to reassess and plan ahead for the reforms.”
Micom is encouraging organisations to strengthen resilience by adopting hybrid communication models that blend secure digital delivery with professionally managed postal solutions.
To assist compliance teams, the company has released new resources, including a detailed briefing paper outlining the regulatory implications of the postal reforms for 2025.
Andy Barber added: “Hybrid communication is now a regulatory safeguard, and the businesses that thrive in this environment will be those that can dynamically switch between delivery channels while maintaining a clear audit trail.
“The risks are real, but they are also manageable. We’re here to ensure that organisations stay ahead and avoid inadvertently falling victim to delays caused by these new reforms.”
For more details, visit www.micom.com.
