Zug/Berlin, December 12, 2025 – PLAN-B NET ZERO has announced the launch of “Neo”, a revolutionary AI-powered digital customer support system. With Neo, the company aims to provide faster, more accurate, and more personalized energy-related assistance to its customers. The system is integrated into the Neo app and is available 24/7, making it the first of its kind in the industry.
Neo is equipped with highly conversational voice technology and deep energy expertise, allowing it to assist users with a wide range of energy-related queries. These include tariff and billing inquiries, meter readings, consumption analysis, and personalized energy saving tips. All data is securely stored in Germany and is fully GDPR compliant, giving users complete control over their data.
“Neo is not just a project, it is a continuously trained and orchestrated system that is always available to our customers,” says Steven Rohner, CTO of PLAN-B NET ZERO AG. The AI is trained on thousands of real customer interactions and becomes better every day, proactively providing helpful guidance.
One of the key features of Neo is its ability to understand complex contexts and provide clear answers within seconds. It can also resolve many requests automatically, eliminating the need for customers to wait for assistance. The AI’s voice sounds natural and can adapt its tone and emotion to the situation. It also understands dialects and colloquial speech, responding immediately even when interrupted by the user.
In the coming months, PLAN-B NET ZERO plans to add more features to Neo, including support for additional languages, video assistance for visual requests, and AI-based tariff and consumption forecasts for even more precise recommendations.
Bradley Mundt, Founder and CEO of PLAN-B NET ZERO, believes that Neo is a major step towards making the energy transition tangible and effortless for customers. “Our goal is to provide immediate support to our customers at any time, without any waiting or detours. The AI is so authentic and competent that many only realize afterwards that they were talking to an AI. That is Neo Energy. We make energy tangible, understandable, and more effortless than ever,” he says.
With the launch of Neo, PLAN-B NET ZERO continues to solidify its position as one of Europe’s fastest-growing GreenTech companies. The company plans to introduce more features in the future to make sustainable energy even more accessible in everyday life.
About PLAN-B NET ZERO
PLAN-B NET ZERO is a GreenTech scale-up headquartered in Zug, Switzerland. The company, founded in April 2023 by Bradley Mundt, is a pioneer in the new industry category NEO ENERGY.
Through the use of AI, gamification, and innovative added value, we transform sustainable energy from a commodity into a lifestyle product. With intelligent AI optimization and a portfolio of non-energy products and services, we are creating a lifestyle brand that reimagines the world of energy.
Press Contact
Julia Schnitger
E-Mail: presse@planbnetzero.com
Web: www.planbnetzero.com
