BELFAST, UK – Totalmobile, a leading provider of field service management (FSM) technology, has announced the launch of their newest platform, Field First. This innovative platform is the first of its kind, specifically designed to meet the unique needs of field service organizations. With its advanced capabilities, Field First allows organizations to plan more efficiently, optimize their services, and deliver better outcomes for their customers, while also improving the lives of their field workers.
The platform offers a suite of tailored solutions, including proactive asset management, dynamic scheduling, mobile workforce enablement, smarter rostering, lone worker protection, streamlined job management, and real-time field intelligence. It is built on a foundation of core innovation principles, such as Artificial Intelligence, User Experience, Software as a Service (SaaS), Integration, Low-Code/No-Code, Security, and Data. This ensures that the platform is flexible, scalable, and easy to use.
“Our launch of Field First marks a strategic shift in how we approach field service delivery,” said Phil Race, CEO at Totalmobile. “With over four decades of experience in FSM, we have prioritized listening to our customers and their workforce to build a platform that focuses on what matters most: visibility, flexibility, impact, and return on investment.”
In today’s current climate, where field service standards are under increasing scrutiny and organizations face challenges with rising costs and a shortage of skilled staff, Totalmobile’s technology is already providing solutions. By streamlining operations and improving outcomes, the platform is helping organizations globally to demonstrate the value of their investment.
Field First is designed to meet the needs of various sectors, including housing, emergency services, health and social care, utilities, infrastructure, logistics, government services, and facilities management. It offers best-practice solutions that simplify deployment, reduce complexity, and deliver fast and visible return on investment.
“Our mission at Totalmobile is to provide the most comprehensive suite of innovations in the FSM market,” said Chrissi Jackson, Chief Product Officer at Totalmobile. “Field First is a testament to our commitment to delivering multi-capability solutions that enable our customers to take a holistic approach to service operations. Whether organizations choose to adopt a single capability or the entire platform, they will benefit from a seamless and connected experience that can adapt as their needs evolve.”
With its advanced Artificial Intelligence and automation, Field First empowers data-driven decision making and operational foresight. The platform helps organizations integrate siloed systems, improve response times, and achieve long-term performance gains.
“What truly sets Field First apart is what’s behind the scenes,” added Jon Woodforth, Chief Technology Officer at Totalmobile. “This platform connects systems, processes, and people, providing real-time insights, improving service reliability, and giving organizations a foundation to grow upon in the long term.”
This launch follows 18 months of significant business growth and international expansion for Totalmobile in the UK, Ireland, Nordics, and Australasia. As more field organizations seek integrated, multi-capability solutions to support meaningful digital transformation, Field First is the first and only platform designed specifically for FSM. It offers a scalable, future-ready platform that delivers immediate impact.
For more information on Field First and to learn about how Totalmobile is transforming global field service delivery, visit www.totalmobile.com.
