Last Updated on: 21st November 2023, 09:51 pm
Cirrus, a leading provider of contact centre solutions, has announced a game-changing upgrade to its contact centre platform, poised to revolutionise customer service. This upgrade, centered on harnessing generative AI and seamless integration of cutting-edge technologies, consolidates essential tools within a single platform. It empowers contact centres across the UK to enhance customer service while significantly boosting operational efficiency.
The upgraded platform seamlessly integrates a suite of powerful technologies, encompassing CRM, workforce optimisation, and advanced omnichannel features such as outbound dialler, Drag-and-drop IVR, workflow builder, and agent scripting. This unified approach simplifies the deployment of generative AI, exemplified by Cirrus’ ‘Copilot.’
Jason Roos, CEO of Cirrus, explains, “We have been thinking very hard about where generative AI would have the most profound impact on contact centre operations. And so, in addition to the platform upgrade, we have developed Cirrus Copilot, our ChatGPT AI assistant. Cirrus Copilot lends its support to human agents, automating tasks, offering guidance, and delivering insights that lead to stellar customer interactions. Cirrus Copilot optimisation frees agents to focus on more rewarding engagements.”
The new Cirrus platform empowers businesses of all sizes to elevate every interaction by crafting personalised experiences. Real-time agent assistance generates transcriptions for each call in real-time, allowing agents to enhance their communication with each customer. AI takes the lead in driving conversations.
With the launch of this innovative platform, Cirrus reaffirms its commitment to ongoing collaboration with valued partners, ensuring that third-party API integrations remain possible. Cirrus and its clients continue to raise the bar for excellence in customer service, setting new industry standards.
The future of contact centre customer service has arrived, powered by Cirrus.