Dallas, Texas, May 22, 2025 – Cognigy, a global leader in AI-powered customer service solutions, has achieved the highest level of partnership within Microsoft’s AI Cloud Partner Program. The company announced today that it has become a Microsoft Solutions Partner with Certified Software. This recognition is a result of Cognigy’s success in helping major brands utilize AI to improve their customer service processes within the Microsoft ecosystem.
As a Top Tier Partner, Cognigy will collaborate closely with Microsoft to drive innovation, explore co-sell opportunities, and deliver enhanced value to their joint customers through seamless integrations with Microsoft Azure, Dynamics 365, and Microsoft Teams.
Nadja Schaller, Partner Development Manager at Microsoft, expressed her excitement about the partnership, stating, “We are pleased to welcome Cognigy as a Top Tier Partner. Cognigy’s AI-powered automation on Azure is helping enterprises transform their contact centers, resulting in faster service, increased efficiency, and improved customer experiences.”
Cognigy’s platform, Cognigy.AI, offers enterprises access to “Agentic AI” – intelligent virtual agents that can understand customer intent, make decisions, and complete tasks without the need for human intervention. These agents surpass the limitations of traditional chatbots, and are already being used in large-scale contact centers.
Unlike many other solutions that are still in the testing phase, Cognigy.AI is fully operational and supports both customers and live agents across voice and digital channels. It combines Generative and Conversational AI to provide native integrations with Microsoft Azure, Dynamics 365 Customer Service, and Microsoft’s speech services. This allows enterprises to quickly launch, easily scale, and deliver personalized support without the need for major system overhauls.
Hardy Myers, SVP of Global Partnerships at Cognigy, highlighted the significance of achieving Microsoft’s Top Tier Partner status, saying, “This recognition is a testament to our commitment to empowering enterprises with AI-powered customer service solutions at scale, resulting in transformative business outcomes. Through this partnership, we can expand the reach of our Agentic AI platform and provide Microsoft customers with secure, integrated, and scalable AI Agent solutions that elevate and automate customer experiences.”
As a Microsoft Solution Partner with Certified Software, Cognigy will have the opportunity to work more closely with Microsoft on joint go-to-market initiatives, participate in exclusive programs, and deliver advanced solutions to customers worldwide.
Myers also added, “By working together with Microsoft, we are helping organizations transform their contact centers from cost centers to profit centers by harnessing the power of AI Agents.”
Cognigy’s solutions are available on the Microsoft Azure Marketplace and are eligible towards a customer’s Azure Consumption Commitment (MACC). This availability simplifies procurement and enables Microsoft customers to deploy and scale AI-powered customer service automation with greater speed, flexibility, and confidence.
About Cognigy
Cognigy is a leading provider of AI Agent platforms for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, and multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy offers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. With a vast partner network, Cognigy has over 1,000 brands worldwide that trust their AI customer service agents for their contact center needs. Some of their notable customers include Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.
For more information and to book a demo, please visit www.cognigy.com. Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at https://www.linkedin.com/company/cognigy.
UK Media Contact
Natasha Le Marquand
Napier Partnership Ltd.
T: 01243 531123
E: natasha@napierb2b.com
