Last Updated on: 29th October 2025, 04:38 pm
Operations and automation leader Raihan Islam is urging business owners to avoid allowing AI to overtake their communication style, following the publication of KPMG and the University of Melbourne’s Trust, Attitudes and Use of Artificial Intelligence: A Global Study 2025.
The report, incorporating input from more than 48,000 individuals across 47 countries, finds that although AI is being adopted at scale, public trust is not advancing at the same rate. Only 46% of people globally say they are comfortable trusting AI systems.
“AI-First must mean Human-First,” said Raihan Islam, founder of High-Velocity X and architect of the Velocity OS™ operations platform. “If what you publish doesn’t sound like you, your credibility drops instantly. Use AI to accelerate work to 60%, then rely on human judgement, context and expertise to take you to 80% and beyond. We sometimes hear the phrase ‘AI-first means human-first’, and this is what it really means.”
In the UK, confidence in AI is even more limited: just 42% of respondents report trust in AI, while nearly three-quarters are unsure whether digital content is authentic or machine-generated. This presents a clear communication challenge for organisations seeking to maintain trust-based relationships.
According to Raihan Islam, advisory board Certified Chair™, the widespread adoption of AI-produced text is resulting in repetitive language and loss of individuality. “When ChatGPT arrived, everyone tried it. Businesses and LinkedIn influencers rushed to use it for quick, polished text. Three years later the hype has faded. The recycled phrases, the ‘not X but Y’ clichés, the sterile, packaged tone – it all adds up. I used long dashes for years. It was my trademark. Now I have to delete them so people don’t think I’m a bot.”
“Too many people are letting AI speak for them. If everyone sounds the same, no-one stands out. Soon we’ll have AI writing posts that other AIs read, while humans disconnect even further. That is not what the technology was built for.”
Drawing on more than 25 years of experience in automation, systems design and AI-powered platforms, Islam explained that the value of AI lies not in impersonating human voices, but in amplifying human intelligence. His journey started at age 14 writing chatbot scripts, progressed through marketing automation platforms for millions of users, and in 2015 saw him design a language model supporting translation between English, Russian and Ukrainian. These foundations have informed his current focus: aligning strategy, operations and automation in a responsible and human-centred way. Raihan said: “Because I know how to fool others with automation, I know when I’m being fooled.”
The KPMG study emphasises similar themes: while 66% of people globally report regular AI usage and 83% believe AI will bring wide-ranging benefits, trust remains a critical challenge. In the UK specifically, despite widespread AI use in the workplace for tasks and decision-making, the literacy gap is large: only 27% say they have had formal training in AI, while 48% believe they can use the tools.
According to Islam, when organisations deploy AI for content or analysis without human oversight they expose themselves to reputational, legal and operational risk. “If people allow AI to speak for them without checking the statements, they open themselves up to potential defamation claims, or possibly getting fined for relying on AI-generated analysis when they shouldn’t have.”
For businesses seeking to leverage AI successfully, Islam proposes a three-step approach. Firstly use AI to identify gaps and improve operational processes, treat AI as a speed-to-insight platform, not a ‘publish and forget’ engine and finally always ensure human oversight, judgement and responsibility shapes the final outcome.
His platform, Velocity OS™, exemplifies this model: integrating software, advisory and consulting outputs to accelerate progress from zero to 60% (via automation and AI) then to 80%+ through human expertise, ensuring every decision is grounded in integrity and accountability.
“AI should help us see gaps faster, make decisions with more insight and free humans to focus on judgment, creativity and ethics,” said Islam. “If we let AI speak for us without oversight, we’re risking trust, reputation and ultimately our relationships with customers and colleagues.”
As an advisory board member to start-up Neverleft, Raihan Islam will be attending Lisbon’s ‘Web Summit’, 10-13 November, supporting scaling businesses to implement AI for sustainable, continuous growth.
