Friday, November 7th, 2025
Agentic AI company Teneo.ai has announced the expansion of its Teneo 8 platform with AI Agents for Healthcare. This new offering is designed to help healthcare providers, insurers, and networks automate sensitive patient interactions while ensuring compliance with GDPR and HIPAA regulations and maintaining full PII protection and enterprise-grade security.
Teneo 8 for Healthcare is built on Teneo’s proven Hybrid AI architecture and enables hospitals and payers to deploy AI agents for tasks such as appointment scheduling, triage, claims processing, and discharge follow-ups. These AI agents operate with enterprise-grade governance, no data leakage, and real-time compliance visibility.
CEO of Teneo.ai, Per Ottosson, said, “Our AI Agents for Healthcare are built with patient trust at their core. Teneo 8 brings agentic intelligence to healthcare environments where accuracy, empathy, and security must coexist — all without compromising HIPAA or data protection standards.”
The Teneo 8 platform prioritizes compliance and data privacy, embedding security controls at every layer of its architecture. This ensures compliance with HIPAA, GDPR, and ISO 27001 and aligns with the internal governance frameworks of regulated organizations. Key features include PII and PHI redaction, Teneo Secrets Management for protected information, full auditability, and data residency and retention policies.
CTO of Teneo.ai, Andreas Wieweg, stated, “In healthcare, every interaction carries a responsibility. Teneo 8 ensures that AI agents behave with clinical precision — traceable, testable and compliant from design to deployment.”
Teneo 8’s hybrid orchestration combines Large Language Models (LLMs) with deterministic reasoning for predictable, compliant behavior. This allows AI agents to operate with autonomy and accountability, delivering consistent, human-like dialogue while maintaining strict governance and safety guardrails.
The platform also offers seamless integration with leading healthcare partners such as Ebo.ai, enabling high-throughput, low-latency AI automation across voice and digital channels.
Teneo 8 AI Agents for Healthcare are now available to enterprise customers worldwide. Teneo.ai’s healthcare enablement team offers deployment support, compliance documentation, and ROI modeling.
For further information, please contact:
Marie Angselius-Schönbeck – Chief Impact Officer, Teneo.ai
Email: marie.angselius@teneo.ai
About Teneo.ai
Teneo.ai (SSME:TENEO) delivers advanced Agentic AI solutions for contact center automation, helping enterprises resolve customer inquiries faster, reduce wait times, and elevate service quality. Their AI Agents achieve up to 99% accuracy, automate over 60% of interactions, and enable up to 50% in operational cost savings. Trusted by global leaders such as AT&T, HelloFresh, Swisscom, and Telefónica, the Teneo platform combines Conversational AI, Generative AI, and Large Language Models to drive measurable improvements in containment, first contact resolution (FCR), CSAT, NPS, and overall CX efficiency. Teneo-powered AI Agents handle millions of conversations daily across voice and digital channels with enterprise-grade scalability and performance. Their patented technology seamlessly integrates with leading CCaaS and CX platforms, including Genesys, Five9, Microsoft, AWS, Google, and NICE, maximizing automation without disrupting existing workflows. Teneo.ai makes AI Agents the smartest, delivering consistent, human-like experiences that accelerate growth and ROI. Learn more at www.teneo.ai.
