Last Updated on: 3rd November 2025, 04:06 pm
People Insight has launched The future of employee listening in HE, a new report designed to help universities replace slow, annual surveys with more agile feedback processes that convert insights into improvements far more quickly.
The whitepaper reviews a range of listening practices currently used across higher education and explains how institutions can improve credibility by visibly acting on the feedback staff provide.
Based on survey input from over 75 Higher Education Institutions, including members of the Russell Group, the report provides a clear view of staff sentiment and the challenges leaders must address.
One of the most significant insights is low trust in action. Just 40% of staff in the sector expect change to follow survey feedback, falling to 36% among academics and rising slightly to 42% in professional services roles.
Jane Tidswell, HE Director at People Insight said: “When only 40% of your employees believe action will be taken, the priority is closing the loop. This guide helps HE leaders move from comment overload to two or three clear steps per team, so employees see change and action, rather than just another survey.”
