Clinical Liaison Manager at PTSD Resolution, Karolina Grzyb, has been nominated for the prestigious 2025 Soldiering On Awards Healthcare and Rehabilitation Award. This nomination recognizes her exceptional dedication to supporting veterans and rebuilding trust with them. With 14 years of service at PTSD Resolution, Grzyb has been working tirelessly to provide free therapy for Forces’ Veterans, Reservists, and their families through the charity’s network of 200 therapists nationwide.
Founded in 2009, PTSD Resolution has received Royal College of Psychiatrists accreditation and has helped over 4,500 individuals to date. Grzyb’s nomination comes during the awards’ 15th anniversary, at a time when veteran mental health support is more critical than ever. According to statistics, 7% of the UK’s 2.4 million veterans suffer from post-traumatic stress disorder (PTSD).
Grzyb’s connection to military service spans three generations, as she was born into a Polish military family. Her father served in the Polish armed forces and worked as a civilian contractor in Iraq, her brother served in the transport corps, and her grandfather fought as a partisan during World War II. This heritage has proven invaluable in her current role, as it often creates an immediate bond with British veterans seeking help.
In her role as Clinical Liaison Manager, Grzyb is the first point of contact for veterans in crisis. She handles approximately eight calls daily, each averaging 30 minutes, and makes herself available outside of normal working hours to ensure veterans receive the best possible service. Her commitment has directly helped over 4,000 veterans and their families receive therapy, and she has spoken to over 8,000 people, providing a crucial listening ear and referring them to appropriate support.
Grzyb’s two-part registration process ensures that each veteran receives appropriate care. During the second call, she gathers clinical details to match veterans with the most suitable therapist from PTSD Resolution’s network of 200 Human Givens Institute practitioners. To better support veterans, Grzyb is currently training to become a therapist herself.
In addition to her crucial role in matching veterans with therapists, Grzyb played an instrumental role in rapidly transforming the charity’s service delivery when the COVID-19 pandemic struck. She helped to shift therapy online within just two weeks, ensuring that vulnerable veterans could continue receiving critical mental health support during lockdown.
PTSD Resolution’s program supports British veterans in over 20 countries, including the USA, Hong Kong, Spain, and Dubai. The charity also operates a prisoner support program across 35 facilities. Their family-first approach has proven to be successful, with the ability to transition from therapy for partners and children to hopefully regaining trust with the veteran.
Karolina’s caseload includes remarkable stories, such as supporting a veteran in his late 90s who served in World War II and helping another veteran who suffered in silence for 50 years after their service in Aden. Grzyb’s message to veterans is powerful: “If you’re struggling, you’re not alone. Making the first call can be the hardest step, but it’s the first step towards healing.”
Her journey with PTSD Resolution began in 2010 when she arrived from Poland. The charity operates through 200 accredited therapists, providing free treatment averaging six sessions at £940 per client, with an impressive 82% completion rate – exceeding NHS IAPT services’ 50%.
The October 2025 Soldiering On Awards ceremony at London’s Park Plaza Westminster Bridge Hotel marks the program’s 15th anniversary. Grzyb is one of three finalists for the Healthcare and Rehabilitation Award. Her nomination holds special significance as it highlights the enduring UK-Poland military bonds, with 145 Polish pilots serving in the Battle of Britain during World War II with a decisive 2.8:1 kill-to-loss ratio.
As the Soldiering On Awards celebrate their 15th anniversary, Karolina Grzyb’s nomination showcases the dedication and commitment of professionals like her who continue to transform veteran mental health support through cultural understanding and unwavering support for those who served. For more information on PTSD Resolution and their services, visit www.PTSDresolution.org or call 0300 302 0551.
