Helsinki, Finland – On Thursday, April 18, 2024, HappySignals, the Human-Centric IT Experience Management company, and CTMS Service Management Ltd. announced the launch of a new integration between HappySignals and Ivanti Neurons for ITSM.
Created by CTMS and available to all organizations utilizing Ivanti Neurons for ITSM, this integration allows IT leaders to easily measure and analyze end-user experiences across seven key IT areas, including overall IT experience, enterprise applications, laptops and computers, mobile devices, collaboration with IT, office environment, and remote work.
This new Proactive integration builds upon the already successful HappySignals Ticket-Based Survey integration developed by CTMS for Ivanti Neurons for ITSM. By combining Proactive and Ticket-based analytics, IT teams will have access to valuable customer experience data, enabling them to make informed decisions and improve ITSM and service delivery.
David Keen, Technical Services Director at CTMS Service Management, expressed his enthusiasm for the collaboration, stating, “I am delighted to build on the success of our partnership with HappySignals. By combining IT Experience data with operational data gathered from Ivanti Neurons for ITSM, we can achieve service excellence. Our customers have reported numerous benefits, such as identifying training issues, creating better knowledge articles, and easily measuring performance improvements as part of a continual service improvement plan.”
Katie Bates, VP Global Partnerships and Alliances at HappySignals, also spoke highly of the integration, saying, “CTMS Service Management has a strong history with the Ivanti product line, and we are thrilled to see the integration with Ivanti Neurons for ITSM make it even easier for HappySignals customers to gain insights into areas of dissatisfaction. With CTMS’s expertise in working with IT leaders, we are confident that this integration will drive significant improvements in IT services.”
As an Ivanti Certified Solution Partner with extensive experience in Ivanti Neurons for ITSM integration, CTMS Service Management has witnessed the benefits of a seamless integration between Neurons for ITSM and HappySignals. By collecting end-user experience data and combining it with operational data, IT teams can focus on improving IT services. This level of insight has not been achievable through traditional methods such as user surveys or CSAT scores.
CTMS Service Management utilizes HappySignals experience data to collaborate with organizations and target specific process improvements, ultimately creating a continual improvement program.
About HappySignals
HappySignals is a leading SaaS company for IT Experience Management, dedicated to helping enterprises improve employee experiences. By providing real-time insights into all IT services, HappySignals empowers IT leaders to make informed decisions that enhance employee happiness and productivity. With a presence in 130 countries, HappySignals has helped customers increase productivity by 26%. Learn more at www.happysignals.com.
About CTMS Service Management Ltd
CTMS Service Management Ltd is a leading provider of IT Service Management solutions that streamline IT operations and deliver exceptional service experiences. Focused on innovation and user-centric design, CTMS Service Management offers a comprehensive suite of tools and services to enhance IT support and drive business success.
Media Contact:
Eva Taskinen
eva.taskinen@happysignals.com
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