Hiscox, the specialist global insurer, has announced a collaboration with Google Cloud to create the first AI-enhanced lead underwriting model in the London Market insurance industry.
The collaboration combines Hiscox London Market’s AI technology platform, Hiscox AI Laboratories (Hailo), with Google Cloud’s generative AI technology to automate lead algorithmic underwriting from submission to quote.
Kate Markham, CEO London Market, commented: “We are delighted to be working with Google Cloud to explore the applications of AI technology to augment our underwriting teams’ knowledge and expertise. This early stage work suggests that there are areas of the business where automation can support better, faster results for our brokers and clients, and we look forward to developing the programme further.”
The proof of concept was undertaken in Hiscox’s Sabotage and Terrorism line of business, as it involves a considerable amount of manual data extraction and analysis. It is hoped that the introduction of AI into specific elements of the process could reduce the time for lead open-market quotes from three days to just three minutes.
Kate continued: “Human insight is and will always be a crucial part of the specialist underwriting process, but when expertise is paired with cutting-edge AI technology we will be able to serve our customers even more effectively and efficiently. AI technology, deployed in the right way, has the potential to remove manual tasks from our specialist underwriters, freeing them up to focus on more complex risks where human expertise and analysis are a must.”
Sandeep Kottekudiyil, Client Director at Google Cloud, said: “Our work with Hiscox demonstrates the value that AI can bring to the underwriting process. We look forward to our ongoing collaboration with Hiscox to transform the insurance industry through the responsible use of AI.”
Hiscox has developed its own AI technology platform, Hiscox AI Laboratories (Hailo), which is being used in collaboration with Google Cloud to automate lead algorithmic underwriting from submission to quote. It is hoped that the introduction of AI into specific elements of the process could reduce the time for lead open-market quotes from three days to three minutes.
Kate Markham, CEO London Market, said: “We are delighted to be working with Google Cloud to explore the applications of AI technology to augment our underwriting teams’ knowledge and expertise. This early stage work suggests that there are areas of the business where automation can support better, faster results for our brokers and clients, and we look forward to developing the programme further.”
Sandeep Kottekudiyil, Client Director at Google Cloud, added: “Our work with Hiscox demonstrates the value that AI can bring to the underwriting process. We look forward to our ongoing collaboration with Hiscox to transform the insurance industry through the responsible use of AI.”
Hiscox and Google Cloud have undertaken the proof of concept in the company’s Sabotage and Terrorism line of business, though the principles are expected to apply to other lines of business within and beyond big-ticket insurance.
The collaboration brings together Hiscox AI Laboratories (Hailo) with Google Cloud’s generative AI technology to automate lead algorithmic underwriting from submission to quote. By introducing AI into specific elements of the process, it is hoped that underwriting teams will have the ability to quote within just three minutes.
Commenting on the announcement, Kate Markham said: “Human insight is and will always be a crucial part of the specialist underwriting process, but when expertise is paired with cutting-edge AI technology we will be able to serve our customers even more effectively and efficiently – not only in this specific line of business but in many others over time too, and this is an incredibly exciting prospect. AI technology, deployed in the right way, has the potential to remove manual tasks from our specialist underwriters, freeing them up to focus on more complex risks where human expertise and analysis are a must.”
Hiscox and Google Cloud continue to explore the applications of AI technology to augment underwriting teams’ knowledge and expertise, with the aim of achieving better and faster results for their brokers and clients.
