Achievement of Customer Service Excellence Accredited with Four Compliance Plus Ratings by LHP

Last Updated on: 22nd November 2023, 09:55 am

Lincolnshire Housing Partnership has been awarded the prestigious Customer Service Excellence (CSE) accreditation and four compliance plus ratings for its work with customers.

The assessment process, which involved a review of the company’s services against 57 criteria, was drawn from five guiding principles. These included customer insight, the culture of the organisation, information and access, delivery, and timeliness and quality of service.

John O’Hanrahan, Corporate Head of Customers at Lincolnshire Housing Partnership, expressed his delight in the accreditation: “We are delighted to have achieved the national accreditation of Customer Service Excellence and to have been awarded four compliance plus ratings. This is a testament to our commitment to putting the customer at the heart of everything we do and our ongoing efforts to improve the customer journey.”

The four compliance plus ratings were awarded for making the consultation of customers integral to improving the service, regularly reviewing the strategies for consulting customers, corporate commitment to putting the customer at the heart of service delivery, and using customer insight to inform policy and strategy.

Hannah Wilson Leary, CSC Team Leader, was commended for her leadership on the submission. O’Hanrahan concluded: “We remain committed to our vision of ‘Great Homes and Strong Communities’ and look forward to continuing to provide excellent customer service to all our customers.”

Lincolnshire Housing Partnership has been recognised for its dedication to providing exceptional customer service, in turn reinforcing its position as a leading social housing provider.

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