In the increasingly competitive global economy we are facing nowadays, companies are making great efforts to outperform their competitors. Being more efficient in order to be more profitable is one of the priority objectives and for this it is necessary to take all kinds of measures of greater or lesser significance in the functioning of companies, such as investment in cutting-edge business technologies or in the improvement of customer service.
How many times have you called a company looking for information and they haven’t picked up the phone because they were busy at the time? Isn’t it true that if this happens repeatedly, that company loses credibility and begins to have a bad image? Don’t let it happen in your business! Most of the time we don’t think about it because we are more focused on productivity, but good customer service is something what really makes the difference between one business and another in the same sector of activity. Not answering customer calls -especially if those who call are potential customers interested in acquiring products or services offered by your company- can make your brand to strike the wrong note, and you can lose them in a matter of seconds.
This has a very simple solution: the installation of a virtual pbx switchboard in your company. It allows you to enjoy the services of a conventional physical switchboard without much maintenance while getting great economic benefits for your company, because you don’t have to make a large investment in hardware and equipment. A virtual switchboard also improves the overall operation and communication between the different areas or delegations of a company. That is why they are acquiring such high importance worldwide, and is that this technology is tremendously beneficial in all types of contexts.
What kind of services does a virtual pbx switchboard offer?
A virtual switchboard brings together a good number of services, all of them managed through a simple control panel. Voip switchboards usually include services such as virtual fax, CRM software, corporate contacts management, automatic redialing, call-back service and international numbers to satisfy all the company’s offices abroad.
In addition, this type of switchboards are not only designed for use in offices or fixed devices but are easily integrated into mobile phones that are needed. This allows companies to enjoy greater flexibility while using highly advanced features that benefit their daily business and their organisation. VoIP calls offer services such as voicemail, call forwarding, call queues, conference calls, self-service and even fax to email. The aim is to achieve a 100% professional service at a much lower cost than companies would have to bear if these calls were made in the traditional way.
Virtual PBX advantages for your business
As can be seen, the use of the virtual pbx switchboard is very important for companies in their objectives of improving their profitability and efficiency in an increasingly competitive international environment. Using this tool is very beneficial for many reasons, but the most interesting are listed below:
Reduces costs in equipment
Virtual switchboards don’t require to any complex installation that involves a high cost to the company. It is also not necessary to renew all the equipment used by employees, so the transformation can be carried out in a simple way and in a short time without altering the normal operation of the company.
To use a virtual switchboard you only need an Internet connection, which allows its use anywhere in the world without any problem. Just connect the phone to the network and start using it normally. This is very useful for companies that want to open a new branch in another country or when they are moving their headquarters and even when they cannot be present in the office.
Fast and easy portability
One of the most interesting advantages of a virtual switchboard service is the ease with which the portability of telephone lines previously used by the company is carried out. The client only has to provide the virtual pbx company with the telephone number of the line, the data of the owner and the operator to whom the number belongs and the portability is quickly processed. In addition, this portability also includes service numbers such as those beginning with 900 or 902.
Without a doubt, the international numbering of virtual switchboard services is one of its most interesting advantages for large companies. This is so because it allows the company to internationalise without having to move from the main office, since it is possible to have a telephone presence in more than 140 countries receiving calls through the PBX, something that undoubtedly means a great saving by eliminating the cost of physical presence in another country.