When it comes to improving your business, is there anything more important than analytics? The answer is probably ‘no’.
That is the reason why it is big news that Infinity is launching multiple global firsts with its new conversion analytics. The call intelligence company has already made waves in the market, recently being announced as the 2020 SaaS Company of the Year at the UK Business Tech Awards.
Now, it is changing the game again with what it describes as an ‘advanced transcription engine’. This engine allows its users to spot the common reasons people call, get product feedback and marketplace insight. It can even monitor the sentiment of both the caller and the phone agent.
The uses of this are plentiful and can be used to streamline different elements of businesses that use the product. Chief Product Officer, Maria Psaltaki, discussed this. She said: “This comprehensive platform continues our commitment to providing crucial insight across all departments that touch the customer. By expanding Conversation Analytics further, we are helping clients consolidate their technology stack as we serve more uses for marketers, contact centres, and sales teams.”
These changes compliment Infinity’s already excellent keyword spotting features.